Delete your Star Rewards account

You can delete your account inside the app. If you no longer have the app, you can ask us to delete it by email instead.

How to delete your account in the app

1. Open Star Rewards and sign in as the parent.
2. Open Me, then tap your name under Your Account.
3. Select Delete Account.
4. Read the confirmation and tick the box to say you understand it can’t be undone. If you have a Star Pass, tick the second box too.
5. Tap Delete my account.

You will be signed out straight away, and we will email you to confirm.

If you no longer have the app

Email support@starrewardsapp.com and ask us to delete your account.

• Send the email from the email address on your Star Rewards account. That is how we know the request is yours.
• If your family never added an email address to the account, tell us your first name, your children’s names as they appear in the app, and roughly when you started using Star Rewards. We will check these against the account before we delete anything.

You can also use our contact page if email is not an option.

What is deleted

When your account is deleted, we delete the information stored with it:

• your parent account, including your name and email address;
• your children’s profiles, including their names, monsters, and photos;
• routines and tasks;
• rewards;
• stars, gems, and streaks;
• activity and star history; and
• any “Things that help” notes you added to a child’s profile, and the other optional details on those profiles.

If you were invited to someone else’s family, deleting your account removes only your own login. The children and their history stay with the family that owns them.

What happens next and what we keep

Your account enters a 30-day recovery period. Contact us during that time if you deleted it by mistake. After the recovery period, the account and the information listed above are permanently removed from the active service.

We keep one small record that is not linked to you: the reason you chose for leaving (if you gave one), whether you had a subscription, and how long the account had existed. It holds no name, email address, or child information. Limited records may remain in backups or where the law requires retention, as described in our Privacy Policy. Apple and Google keep their own purchase records for any subscription you bought through them.

Subscriptions are separate

Deleting your Star Rewards account does not cancel a subscription. If you have a Star Pass, cancel it separately to avoid future renewal charges: from the Subscriptions section of your Apple account settings if you bought it on iPhone or iPad, or from Subscriptions in Google Play if you bought it on Android.