Privacy Policy

Star Rewards is operated by Bright Web Holdings Pty Ltd in Queensland, Australia. In this policy, “we”, “us”, and “Star Rewards” refer to Bright Web Holdings Pty Ltd.

The Star Rewards app is available on iPhone and iPad through the App Store, and on Android through Google Play, where it is listed as “Star Reward Charts: Chores”. This policy applies to both versions.

Information we collect

We collect information needed to provide and support Star Rewards:

• Parent account information, including name, email address, account identifiers, and authentication information.
• Child profile information entered by a parent, such as a child’s name, avatar, settings, tasks, rewards, star balance, and activity history.
• Optional “Things that help” notes. On a child’s profile, a parent can choose to note things that help that child, such as ADHD, autism, anxiety, sensory sensitivities, or needing visual steps. This is optional, and it may be health information. See “Things that help” below.
• Subscription and purchase status supplied by Apple or Google, such as whether premium access is active. We do not receive full payment-card details.
• Messages and contact details you provide when asking for help or using the website contact form.
• Basic technical and usage information, such as device or browser type, IP address, app version, website pages viewed, and App Store button clicks.

How we use information

We use personal information to:

• create and operate parent accounts and child profiles;
• save routines, tasks, rewards, progress, and preferences;
• show parents suggestions in the app that fit their child, using the optional profile details a parent has entered;
• provide password resets, account support, and service messages;
• confirm subscription access and provide purchased features;
• protect accounts, prevent misuse, and diagnose technical problems;
• understand whether the website and app are working effectively; and
• meet legal obligations and enforce our terms.

We do not sell personal information or use children’s information for targeted advertising.

The app shows no ads and has no advertising ID. We do not use the information in the app to show advertising, on Android or on iOS.

Children and parent-managed profiles

Star Rewards is designed for parents and caregivers to manage. Child profiles sit inside a parent account. Parents decide what profile information to enter and are responsible for supervising a child’s use of the app. Children should not send personal information through the website contact form without a parent or guardian.

Things that help

When a parent adds or edits a child’s profile, they can optionally note things that help that child, for example ADHD, autism, anxiety, or sensory needs. Parents can skip this, choose “Not sure yet” or “Prefer not to say”, and change or remove it at any time.

This is optional health information. We use it only to show the parent more helpful suggestions in the app, such as reward and routine ideas. We never share it or sell it. It is deleted when the child profile or the parent account is deleted.

Subscriptions and payments

Star Pass is the optional paid subscription. On iPhone and iPad, Star Pass is bought and managed through Apple, and Apple processes the payment. On Android, Star Pass is bought and managed through Google Play, and Google processes the payment. We never see or store card details. The app receives only the purchase status, such as whether Star Pass is active. To cancel or change a subscription, use your Apple account settings or Google Play, whichever you bought it through. Deleting your Star Rewards account does not cancel a subscription.

Services that help us operate Star Rewards

We use service providers to host the website and API, deliver support email, process Apple and Google Play in-app purchases, and measure limited product and website activity. These providers may process information in Australia or other countries where they operate. They may only use the information for the services they provide to us or as required by law.

Website analytics are configured without automatic form capture or session recording. Password-reset values, passwords, and form contents are not sent to analytics.

Storage, security, and retention

We use reasonable technical and organisational safeguards to protect information. No internet service can promise absolute security, so use a unique password and keep access to your email account secure.

We keep account information while an account is active and for as long as needed to provide the service, resolve disputes, prevent fraud, or meet legal obligations. When an account is deleted in the app, it enters a 30-day recovery period before permanent deletion from the active service. Child profiles, including any “Things that help” notes, are deleted along with the account. Limited records may remain in backups or where law requires retention.

Your choices and rights

You can update account and child-profile information inside the app. You can also ask to access or correct your information, raise a privacy concern, or request help with deletion. See our account deletion instructions or contact us.

Changes to this policy

We may update this policy when Star Rewards or its legal obligations change. We will publish the revised policy here with a new “last updated” date. If a change materially affects how we use personal information, we will provide additional notice where appropriate.

Contact us

Questions or privacy requests can be sent through our contact page. Please do not include passwords or password-reset links in your message.