Privacy Policy

Star Rewards is operated by Bright Web Holdings Pty Ltd in Queensland, Australia. In this policy, “we”, “us”, and “Star Rewards” refer to Bright Web Holdings Pty Ltd.

Information we collect

We collect information needed to provide and support Star Rewards:

• Parent account information, including name, email address, account identifiers, and authentication information.
• Child profile information entered by a parent, such as a child’s name, avatar, settings, tasks, rewards, star balance, and activity history.
• Subscription and purchase status supplied by Apple, such as whether premium access is active. We do not receive full payment-card details.
• Messages and contact details you provide when asking for help or using the website contact form.
• Basic technical and usage information, such as device or browser type, IP address, app version, website pages viewed, and App Store button clicks.

How we use information

We use personal information to:

• create and operate parent accounts and child profiles;
• save routines, tasks, rewards, progress, and preferences;
• provide password resets, account support, and service messages;
• confirm subscription access and provide purchased features;
• protect accounts, prevent misuse, and diagnose technical problems;
• understand whether the website and app are working effectively; and
• meet legal obligations and enforce our terms.

We do not sell personal information or use children’s information for targeted advertising.

Children and parent-managed profiles

Star Rewards is designed for parents and caregivers to manage. Child profiles sit inside a parent account. Parents decide what profile information to enter and are responsible for supervising a child’s use of the app. Children should not send personal information through the website contact form without a parent or guardian.

Services that help us operate Star Rewards

We use service providers to host the website and API, deliver support email, process Apple in-app purchases, and measure limited product and website activity. These providers may process information in Australia or other countries where they operate. They may only use the information for the services they provide to us or as required by law.

Website analytics are configured without automatic form capture or session recording. Password-reset values, passwords, and form contents are not sent to analytics.

Storage, security, and retention

We use reasonable technical and organisational safeguards to protect information. No internet service can promise absolute security, so use a unique password and keep access to your email account secure.

We keep account information while an account is active and for as long as needed to provide the service, resolve disputes, prevent fraud, or meet legal obligations. When an account is deleted in the app, it enters a 30-day recovery period before permanent deletion from the active service. Limited records may remain in backups or where law requires retention.

Your choices and rights

You can update account and child-profile information inside the app. You can also ask to access or correct your information, raise a privacy concern, or request help with deletion. See our account deletion instructions or contact us.

Changes to this policy

We may update this policy when Star Rewards or its legal obligations change. We will publish the revised policy here with a new “last updated” date. If a change materially affects how we use personal information, we will provide additional notice where appropriate.

Contact us

Questions or privacy requests can be sent through our contact page. Please do not include passwords or password-reset links in your message.